Refunds & Cancellations
Our guarantee, and how to cancel or change an order.
Last updated: September 2026
Arrival guarantee
If any pizza arrives thawed, damaged or missing, email a photo within 24 hours of delivery and we will reship it or refund it, your choice. Carrier delays are covered too.
Cancellations and changes
Orders can be cancelled or changed free of charge until 2:00 PM CT on the day they ship (or any time before payment). Once a box has been handed to the carrier it cannot be cancelled or recalled.
Wrong address
We ship to the address you provide. If a box is delivered to an incorrect address you entered, we cannot refund it, but we will help you contact the carrier.
Taste
If you do not like a pizza, tell us. We cannot promise a refund on taste alone, but we will usually credit your next order.
How refunds are paid
Refunds go back to the original payment method within 5–7 business days. First-order discounts are not restored to cancelled orders; the offer remains available for your next order if it was not used.
Contact
The Line Pizza, 9700 Franklin Ave, Franklin Park, IL 60131, USA. Phone (847) 349-9325, email order@thelinepizza.com.